Refund & Return Policy
Our refund policy explained clearly and transparently.
At Falcon IPTV, we are committed to providing the highest quality streaming service. Due to the digital nature of our service, all sales are final once the subscription has been activated.
We strongly encourage all customers to take advantage of our free one-day trial before purchasing any subscription plan.
Before committing to any subscription, you can request a free one-day trial by contacting our WhatsApp support team. The trial gives you full access to all channels, movies, and features so you can verify the service quality before purchasing.
Contact us: +966 595 352 972
Once a subscription has been activated and login credentials have been delivered, no refunds will be issued. This applies to all subscription plans including:
- 3 Months Plan — SAR 99
- 6 Months Plan — SAR 150
- 12 Months Plan — SAR 199
- Dual Year Plan — SAR 398
Refunds may be considered only in the following exceptional circumstances:
- The service was completely non-functional from the moment of activation and our support team was unable to resolve the issue within 48 hours
- Duplicate payment was made for the same subscription
To request an exception, contact our support team with your payment proof and account details within 24 hours of purchase.
If you change your device, we offer a free device transfer service. This is not a refund — your subscription continues on your new device with no interruption. Contact our WhatsApp support to arrange the transfer.
For any questions about our refund policy, please contact us: