Support
Technical Support
We're here to help — 24/7 via WhatsApp.
Contact Our Support Team
Our technical support team is available 24 hours a day, 7 days a week via WhatsApp. We aim to resolve all issues within minutes.
Common Issues & Solutions
🔴 Buffering or freezing
- Check your internet speed — minimum 15 Mbps for HD, 25 Mbps for 4K
- Restart your router and device
- Switch from WiFi to a wired connection if possible
- Close other apps consuming bandwidth
Can't Login / Wrong Credentials
- Double-check that you're entering the username and password exactly as sent
- Make sure Caps Lock is off
- Contact our WhatsApp support to verify your credentials
App Not Working
- Clear the app cache and data from your device settings
- Uninstall and reinstall the IPTV player app
- Make sure your app is updated to the latest version
- Contact us on WhatsApp for the correct app link for your device
Channels Not Loading
- Some channels may be temporarily unavailable due to broadcasting rights
- Try refreshing the channel list in your player app
- Contact our support team and we will provide an updated playlist link
Device Transfer Request
Changed your device? We transfer your subscription for free. Simply contact our WhatsApp support with:
- Your current username
- The type of your new device
We will complete the transfer promptly at no extra cost.
Supported Devices
- 📺 Android TV & Smart TVs
- 🔥 Amazon Fire Stick (all generations)
- 📱 Android & iOS smartphones
- 💻 Windows PC & Mac
- 📡 Smart IPTV receivers
Still Need Help?
Our team is always ready to assist you. Reach out anytime: